# Head of Immigration **Company:** Borderless **Location:** London HQ **Remote status:** Hybrid ### About us Borderless is simplifying the complexity of global immigration, starting with the UK. Immigration is one of the most important - and most broken - systems in the global economy. Itโ€™s shaped human history, yet businesses and individuals hit friction at every turn, and government policy lurches with the political cycle. Our vision is simple: a world where borders are no longer barriers, empowering the ambitious, wherever they are. Backed by Entrepreneur First and [Backed.VC](http://Backed.VC), weโ€™re already supporting 600+ businesses, 15,000+ workers and scaling fast into new sectors and markets. Around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process. ### **Where this role sits (and what it isn't)** One important clarification, because it shapes the whole role. Borderless has a dedicated caseworker team who sit within our Product Operations function and own the day-to-day case management and submissions. This position is separate from that team and that work. It sits on the Customer Success side of the business and is a senior advisory, leadership and client-facing role, not an operational one. You will not be managing day-to-day submissions or case pipelines. Instead, you will be our most senior immigration authority: guiding our highest-stakes customers, raising the bar across our advisory team, and helping shape how we serve large organisations as we grow. Everything below should be read with that in mind. ### **Role overview** This is a pivotal leadership position designed to cement Borderless as a top-tier immigration authority and a trusted partner for enterprise-level organisations. You will serve as our most senior expert, providing strategic guidance to high-stakes customers while mentoring our team of Immigration Advisers to keep the quality and consistency of our advice consistently high. ### **What you'll be doing** - Act as the final point of authority on complex, high-stakes immigration matters, providing the decisive expertise our most important customers rely on. - Drive net revenue retention and customer loyalty by ensuring every client receives expert-led, accurate, and strategic immigration guidance. - Lead, mentor, and upskill the Immigration Adviser team, ensuring they remain at the forefront of Home Office regulations and industry best practices. - Support the sales and customer success teams by joining enterprise account calls, building immediate credibility with large-scale organisations. - Represent Borderless as a thought leader by running webinars and producing insights that translate complex legislative changes into actionable business advice. - Collaborate with senior leadership to shape how our immigration advisory function is structured and scales as we move upmarket. ### **๐Ÿ‘ฉโ€๐Ÿ’ป Who You Are** - Extensive senior-level experience within a reputable law firm or directly within the Home Office, specifically focused on UK immigration. - Active IAA accreditation with a deep understanding of the current regulatory landscape and compliance requirements. - Proven leadership capabilities, with the confidence to take full accountability for complex legal decisions and team performance. - A track record of supporting corporate clients and the ability to build trust with senior stakeholders in large organisations. - Exceptional communication skills, capable of translating technical legal nuances into clear, commercially-minded advice for customers and internal teams. - A proactive mentoring style, with a genuine interest in developing the talent and technical expertise of junior colleagues. ### ๐Ÿงช **Interview Process** - 30 minute mock interview with talent - 45 minute interview with the hiring manager - 60 minute final onsite interview #### ๐Ÿ’ฏ Benefits ๐Ÿข 3 days in office, 2 days remote ๐ŸŒฎ Monthly company in-office lunches ๐Ÿ•บ Monthly company team events โœˆ Annual offsite (our last one was in Marrakesh!) ๐Ÿ‘ฉโ€โš•๏ธ Comprehensive private medical insurance. **Holidays & Remote Work** โœˆ 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays ๐Ÿ’ป 1-week work-from-anywhere policy **Growth & Development** ๐Ÿ“š ยฃ500 annual Learning & Development budget ๐Ÿ“ˆ 6-month performance reviews and promotion opportunities **Equipment & Other Perks** ๐Ÿ–ฅ๏ธ Laptop and peripherals โ€” whatever you need to work effectively ๐Ÿšฒ Cycle to Work scheme ๐Ÿ’ฐ Employer pension contributions via Smart Pension ๐Ÿ’ฌ Access to Spill (mental health support) ๐Ÿ‘Ÿ Gym in Shoreditch Exchange โ˜•๏ธ Onsite barista [Apply for this position](https://careers.getborderless.co.uk/jobs/8103935-head-of-immigration/applications/new)